Thank you for visiting the Financial Affairs Information Technology web site.  I hope that you find our site useful to understanding the support and services we provide to the Division of Financial Affairs at the University of Alabama. The mission of our department is to provide technical solutions and services that exceed our customer’s expectations. We strive to become partners with each business unit we support to ensure that our departmental goals are strategically aligned with the goals of our customers. 

Please feel free to contact any of our skilled team members for more information on how we can serve you.

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Thank you,

Mike Shelton
Executive Director, FA Information Technology and
Building Information Services
mshelton@fa.ua.edu

Departmental Contact Information

Financial Affairs Information Technology (FAIT) Organizational Structure
Financial Affairs Information Technology is comprised of three primary areas, all focused on our central purpose for existence, the customer.  Building Information Services is also part of our organization and works closely with these three IT units.  More information about BIS can be found at the following website: http://financialaffairs.ua.edu/admin/bis/

FA IT Primary Units

• Infrastructure Services
  The Infrastructure Services team provides system administration and desktop support for the division of Financial Affairs.  This team is responsible for maintaining a state-of-the-art data center hosting over 80 servers, both virtual and physical.  Customer service, security, and high network/system availability are the core components of this department’s business function.
• Financial Affairs Information Technology Project Management Office (FAIT PMO)
  The Financial Affairs Information Technology Project Management Office serves as an advocate for successfully completing projects that support the needs of our stakeholders.  The FAIT PMO coordinates communication among project team members and across sub projects, while developing and managing project plans, policies, procedures, and templates for the FAIT department.
  The FAIT department is pleased to have multiple Project Management Professionals (PMP’s) serving on our team.  We gladly provide coaching, mentoring, and training to all (end users, project sponsors, stakeholders, co-workers, etc) on project management methodologies, guidelines, templates, and other project management related interests.

• Application Services
  Application Services provides reliable and responsive customer support and system development.  The Application Support team provides Tier 1 support by analyzing and troubleshooting system issues and customer concerns.  This team is the “voice” of our department and takes a lot of pride in providing superior customer service to our division.  The Application Development team provides Tier 2 support, along with web and interface development.  The Human Resource Information Services (HRIS) and UAPD IT Services are devoted to providing customer support and services for their respective business units.

Policies and Procedures

• ActiveSync Request for Non-Exempt Employee
• Microsoft Outlook Deleted Items Policy
• Network Access and Termination Policy
• Network User ID and Password Policy

Training Documentation

• Finanical Affairs Microsoft Exchange Email Continuity Information
• Remote Desktop Instructions
• Scheduling a meeting using room resources
• VPN Instructions & FA Web Mail Information

Department Contact Information